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Solutions for Wireline Service Providers
For the first time in a hundred years, customers - not service providers - are dictating phone technology. Suddenly, IP technology can provide end-users with high-quality voice service at unheard of low prices. What's more, the competition is heating up as new players take advantage of existing cable and data networks. Now the question is who is strong enough to survive the triple-play world?
 

We know - the margins are smaller, the technology is complex. And you're naturally worried. Now, with a VoIP and triple play service assurance solution from Anritsu, you can see the long-term opportunities that lie beyond the immediate threat.

MasterClaw™ is our carrier-class OSS package for network and service monitoring, and it's the world's first Voice-over-IP solution to provide end-to-end visibility across converged networks. That means you can easily monitor everything happening on both your packet-switched and SS7 networks - with a single, user-friendly package!

> "How can it reduce my risks?"
> "How does it provide end-to-end network visibility?"
> "How will it increate my operational efficiency?"
> "Show me the MasterClaw VoIP solution."

How to Survive in a Troubled Market
Deploying VoIP involves both traditional circuit-switched technoligies and IP-based topologies. This dramatically increases the complexity of the infrastructure. Fortunately, Anritsu's VoIP solutions span both of these network types, making it easy to gain an overview and manage the converged system.
 
More efficient analysis
Because everything you need is available in a single, comprehensive system, you can gather accurate network trend data across the entire system. This simplifies network planning and dimensioning in terms of both infrastructure and service.

Remember, dropped packets are not a major problem in ordinary data communications. But they can destroy a real-time voice conversation or an IPTV service. That’s why providers of VoIP services need better, more sophisticated monitoring solutions than ordinary Internet Service Providers. After all, the key drivers for VoIP are the ability to provide a greater range of services while reducing operating expenses.

Avoid network abuse
Real-time analysis of signalling data also helps service providers spot undesired or destructive traffic, such as SIP Spam and mass calling. In fact, our mass call detection capability is a key feature for ensuring that network capacity is used correctly and generates the income it should.

End-to-End Network and Service Visibility
There are two sides to service quality: actual technical performance and the subjective evaluation of this performance by subscribers. Anritsu's comprehensive set of performance-management tools makes it possible to monitor service quality throughout the entire converged network.
 
Customer satisfaction from end to end
Anritsu’s VoIP solution makes it possible to monitor service quality throughout the entire converged network. Not only can operators measure a wide range of technical parameters, it’s also possible to measure how subscribers personally experience service levels through Voice Quality monitoring of all calls in the network.

For example, if latency and jitter are causing conversations to deteriorate, you need to know. And we can tell you.

Our non-intrusive monitoring solution continuously examines all network traffic. In addition to the all-important voice traffic, we also enable service providers to monitor the performance and behavior of non-voice applications and services in the SIP network.

Living up to your SLAs
Are you meeting your contractual obligations with your customers and partners? Thanks to Anritsu, you’ll always be sure. Our MasterClaw VoIP solution can help you tailor your SLA reports to include customer/partner relevant KPIs such as:

  • Network efficiency ratio
  • Perceived voice quality
  • Call attempts and success/failure ratio
  • Call duration and call-failure analysis
  • Call setup time
  • Release value distribution

Comprehensive data collection and analysis
Anritsu’s powerful data-warehouse solution makes it possible to gather large volumes of signaling data, session quality of service data, and measured voice quality services. These data can be used in many important ways, including trend analysis and network/service dimensioning.

By examining the volume and type of traffic in relation to network geography and time of day, operators can optimize and expand their network to meet the ever-changing needs of their subscribers. Not only does this reduce churn, it can actually help attract new subscribers – a critical issue in an increasingly competitive market.

Reduce Operational Expense
Because Anritsu helps reduce the perceived complexity of a network and provides a full overview, maintaining the network becomes both faster and easier. in other words - service availability remains high and operational costs are kept low.
 
Increased operational efficiency
Here are just some of the many ways Anritsu’s VoIP solution can help your business become more efficient and more profitable:
 
  • Faster resolution of technical problems
  • Automation of trivial tasks
  • Simpler installation and troubleshooting of access equipment
  • Less need for visits to subscriber sites
  • Practical and intuitive tools

A proven design
Anritsu’s VoIP solution is based on the use of intelligent probes – the same ones already used by our many MasterClaw customers for monitoring PSTN, GSM, GPRS, and UMTS networks. For existing MasterClaw users, this can result in substantial savings when upgrading their system to include attractive new VoIP and triple play services.

Limit the truck rolls
Our easy-to-use toolkit has been designed to optimize your workflow. For example, when installing network edge devices, such as SIP phones and SoftPBXs, installation and connection of the device can be tested remotely. That means technicians have access to everything they need for verification of delivered services and troubleshooting – without having to make one or more site visits.

The MasterClaw Portal
For even greater efficiency, all reports and applications are immediately available via a web-based portal. The MasterClaw Portal gives users a single, consolidated view of your network and services through “dashboard scorecards,” which display real-time information collected and processed from the entire range of MasterClaw probes and applications.

MasterClaw VoIP
MasterClaw VoIP is a fully integrated system for network and service performance monitoring of VoIP services. The solution enables end-to-end network service and visibility that significantly simplifies management of converged networks. VoIP carries and service providers improve their profitability by assuring network performance and voice quality while reducing operational expenses.
 
VoIP is in many ways a compelling alternative to traditional circuit switched network technologies. Not only does offers the IP infrastructure lower operational costs, but the openness in the technology enables a wide diversity of triple play services such as gaming, Video-on-Demand or IPTV, representing new revenue opportunities as well as service delivery challenge.

Anritsu’s offers an integrated OSS application suit enabling IP Service Providers and Carriers to monitor the performance of their IP network infrastructure and the services quality of the services offered via it. MasterClaw™ combines traditional network monitoring and troubleshooting applications with an advanced service monitoring universe, feeding a wide range of different user categories, including operational network personnel, network planners, product managers, account managers, interconnect partner managers, with vital operational and business information.

Key Features

  • Call/session tracing and troubleshooting across converged SS7 and IP networks
  • Comprehensive signaling over IP protocol support:
    • SIP/SIP-T, MGCP, H.323, MEGACO, RTCP/RTP, etc.
  • Continues non-intrusive voice quality monitoring (MOS) of all calls
  • Integrated Access Point Tools for efficient management of “last mile”, including:
    • End-to-end visibility of voice quality and service availability
    • Remote installation, monitoring and trouble shooting support of end- user
      access equipment
  • Integrated network, service, and customer performance monitoring enables:
    • SLA management based on KPIs and KQIs
    • Network planning and dimensioning of both infrastructure and services
  • Real-time monitoring of network and service performance, with:
    • Traffic profile fingerprinting
    • Dynamic alarm thresholds for early and proactive detection of network
      and service problems
    • Detection of network abuse (mass calls, SIP spam and fraudulent
      behavior)
  • MasterClaw is an all-in-one solution optimizing the workflow for Service- and Network Assurance
  • Unparalleled scalability - service provider oriented scaling to more than 200 million data records per day

The non-intrusive MasterClaw probes supports beside the legacy SS7 network protocols, all commonly used proto-cols for VoIP services, including: SIP/SIP-T, MGCP, H.323, MEGACO, RTCP/RTP and SIGTRAN. To enable end-to-end monitoring of the network, the MasterClaw probes are normally deployed at the edges of the network, and if applicable also in the PSTN network domain and as close to interconnect-, access- and service partners net-works domains as possible.

Anritsu’s Customer QoS/SLA Monitoring solution for enterprise customers supports Service Providers through better managed VoIP services by providing a complete toolbox. The toolbox includes pre-launch network and service quality assessment, continuous customer monitoring, and rapid troubleshooting across the enterprise and Service Providers network and service domains. The VoIP Enterprise Customer QoS/SLA monitoring solution uses active test agents that generate simulated traffic to rate performance. As these agents are installed with specific enterprise customers, network and service operations personnel can replicate end-user behavior by taking control over the agents.
 

>Sound Good? Take a closer look at MasterClaw UMTS
.
>Need more background info? Read more about our OSS Service Assurance solutions.
 

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