Solution Overview

	OSS Solution Portfolio
	Network Troubleshooting
	Network Quality Monitoring
	Service Quality Monitoring
	Customer QoS/SLA Monitoring
	Fraud and Revenue Assurance
	Partner Performance Monitoring

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	Solutions for Wireline Service Providers

MasterClaw Service Assurance Platform

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MasterClaw™

MasterClaw - Service Assurance Platform MasterClaw - Intergrated Application Suite MasterClaw - Service Assurances Framework

MasterClaw - Service Assurance Platform
Base your business decisions on real facts. Get instant, real-time insight into the network and services perfromance, or the ability to analyze customer usage patterns, level of service measured over contract periods or reliable network load figures to make an educated move on your next network extension. MasterClaw combines advanced real-time monitoring with advanced data-warehousing functionality.

MasterClaw™ is a probe based non-intrusive monitoring system designed to provide full end-to-end monitoring of converged networks, making MasterClaw the leading service and network monitoring system for GSM, GPRS, UMTS, SS7 and VoIP networks. Signaling and user plane data captured by the distributed intelligent MasterClaw probes is turned in to critical business and operational information available to the users in both real-time and via comprehensive reports. The integrated application suite makes MasterClaw a powerful tool for a broad set of users ranging from Network and Service Operations personnel to Product/Marketing Managers, Account Managers and Customer Care.

Key Benefits
Turns network data into powerful business information Secures customer QoS Optimizes network operation Reduces complexity in the management of converged networks and services Easy integration with other OSS systems through open interfaces

Features
Any technology, any network, any time Real-time and historical data access Service Assurance solution combining: network-service-customer-partner monitoring Integrated application suite Web portal and flexible and powerful user interfaces Infrastructure vendor independent Flexible and open next generation architecture Scalable and reliable Product Overview MasterClaw integrates network monitoring, troubleshooting as well as service and customer quality monitoring of converged networks. The integrated service assurance environment enables network operators and service providers to monitor their network as a unified service platform as opposed to treating each service and network segment as a separate entity. For wireless operators this implies an integrated monitoring of not only the circuit switched and packet switched core domains, but also the RAN/UTRAN access network domains. Likewise, VoIP service providers can benefit from an integrated monitoring that can be extended to the legacy SS7 network domain and all the way to major enterprise customers, or even residential users. The Service Assurance applications within the MasterClaw framework builds on the data feed from the non-intrusive monitoring probes deployed in the network. Advanced Call- and Session Trace and Protocol Analysis applications are together with real-time dashboard graphs and traffic monitoring applications vital tools for operational personnel managing the network infrastructure. In addition to these network-related applications MasterClaw offers state-of-the-art data warehouse capabilities that turn network data in to business critical information for operators and service providers. A combination of real-time applications and historical reporting offers an integrated quality of service monitoring universe joining the network resource perspective with the service, customer and partner perspectives. KPIs and aggregated KQIs are reported via an intuitive and personalized real-time Web interface, and as comprehensive reports. The KPIs and KQIs represent well defined service quality measurement points on which both internal and external Service Level Agreements (SLA) may be defined. With its outset in the low-level signaling data and user data captured in the network, MasterClaw offers its users full drill-down-and drill-up capabilities. This allows users via call trace diagrams to drilldown to individual signal messages or message data (Protocol Data Units - PDU), having identified an abnormality in a real-time graph or in an alarm, by just a few mouse-clicks. The non-intrusive probes enable operators and service providers to monitor converged multi-vendor networks, without any dependency on any one network equipment vendor. In fact, the network signaling is the only reliable reference point and common denominator when troubleshooting or monitoring the performance of heterogeneous networks. This only becomes more obvious when monitoring converged networks and performing end-to-end monitoring across different network domains. MasterClaw is based on Linux and builds on open technologies such as Java, SQL, Corba, OSS-J and SNMP. Hence, integration with other OSS systems is easy, regardless whether it is a question of a northbound integration to a Fault Management system, export of xDRs for e.g. billing verification, or export of KPIs/KQIs.

MasterClaw - Intergrated Application Suite	back
The secret behind Anritsu's unique service assurance solution is the seamless integration between traditional network monitoring and troubleshooting applications on one hand, and the advanced service quality monitoring solutions on the other. As part of Anritsu's overall OSS Solution portfolio, MasterClaw provides a set of powerful and intuitive applications.

Quick Application Launch Portal The portal is the focal point for MasterClaw providing a quick and integrated access to all applications, and real-time graphical overview of the network and service performance. The web browser based GUI provides an easy-to-use single sign-on access to the MasterClaw applications via the application launcher. Dashboard The dashboard area of the MasterClaw Portal provides an at-a-glance overview of network and service performance by providing the user a personalized access to the most relevant KPIs, trend graphs. The ability to personalize the MasterClaw Portal drastically simplifies the access to the information provided by the system, allowing different user categories to optimize the user interface and information set for their particular needs. Protocol Analysis The Protocol Analysis application is a multi-user and multi-protocol systems tool used for seamless protocol decoding of historical and real-time signaling information. Session and Call trace Provides a set of trace records with tabular and graphical description of the legs of the call/transaction along with the related signaling messages. Real-time and historical tracing capabilities across SS7, GSM/GPRS/UMTS and IP domains. Alarm Manager Network surveillance application managing a wide set of alarms detected by MasterClaw, including, signaling errors, network load or service quality related. Interfaces northbound to 3rd part NMS systems via standards based protocols such as SNMP are available. Traffic Observer The Traffic Observer is a real time network and service monitoring application, which provides an instant overview of the performance and service level via a powerful intuitive GUI. Being an essential tool for the fast paced working environment of many network operation centers, Traffic Observer allows operational personnel to immediately detect abnormalities in the network load, quality of service, and the general performance, and hence take action on network problem before they affect the end-user services. Link & Message Statistics The Link and Message application is a versatile data warehouse application that can be applied to any protocol or network technology giving access to thousands of user-defined counters from different protocol layers. Integrated Service Assurance Data Warehouse The hub for MasterClaw integrated network-service-customer-partner service assurance solution is an advanced data warehouse (DWH) solution based on state of the art high-performance Oracle technology. Through sophisticated correlation mechanisms MasterClaw turns the raw network data, i.e., the correlated data records, into valuable operational and business information focusing on the network, service, customer and partner dimensions. The DWH supports definition of alarm thresholds for any single KPI or aggregated KQI with full integration with the MasterClaw Alarm Manager. The combination of rich data, correlation as well as thresholds capabilities enables definition and modeling of internal and external Service Level Agreements (SLAs) and real-time monitoring of these SLAs.

MasterClaw - Service Assurance Framework	back
Base your business decisions on the real facts. Get instant, real-time insight into the network and services performance, or the ability to analyze customer usage patterns, level of service measured over contract periods or reliable network load figures to make an educated move on your next network extension. MasterClaw combines advanced real-time monitoring with advanced data-warehousing functionality.

MasterClaw’s™ integrated service assurance solution provides an integrated monitoring universe, feeding a wide range of different user categories, including operational network personnel, network planners, product managers, account managers, partner managers, with vital operational and business information. Building on the same converged data acquired from the network, MasterClaw offers powerful reporting capabilities across Network, Service, Customer and Partner domains in both real-time and via KPI- and KQI reports. In addition to this MasterClaw allows for definition of service level targets enabling both internal- and external SLAs.

Network Quality Monitoring With its outset in the actual network topology and service provisioning infrastructure, the Network Quality Monitoring area provides a set of KPIs for both network operational purposes as well as network planning purposes. Detailed statistics on link and message level allows for identification of network bottlenecks, faulty network segments and general load and resource utilization. Thanks to the flexibility on probe level, the monitoring can be made across different converged technology domains, such as traditional ISUP and SIP as well as wireless network technologies. Service Quality Monitoring MasterClaw provides service KPIs and KQI for different services such as voice, MMS, GPRS, etc., reflecting the end-user perceived service quality. Apart from providing valuable service quality information, the service reports also provide important performance metrics vital for the management and optimization of the service portfolio. Based on the reporting provided by MasterClaw, operators and service providers can get a clear overview of the usage profile of different services, with respect to usage volume, basic usage profile (time of day, day in week, etc) and advanced usage profiles where parameters such as user profile, handset type (based on IMEI) and location may be taken into consideration. These reports provide critical business intelligence which can be used to monitor the effect of advertising campaigns or price adjustments, identification of real target groups, or general optimization of the service portfolio. Customer QoS/SLA Monitoring In today’s highly competitive environment an important way of gaining competitive advantage is to build an understanding of how the end users perceive the service quality. Aggregating the data on the basis of different types of customer identity parameters MasterClaw provides a customer centric view of Quality of Service information. The customer centric reports allows for targeted monitoring and follow-up of individual larger customers or larger communities of general users. Directly linked to this is the ability to define and follow-up on customer specific Service Level Agreements. Thanks to the simplicity in the user interface of MasterClaw, where different user categories can design their own personal view, account managers can have dedicated real-time QoS and performance reports for particular important accounts. The business intelligence data is a powerful tool for active account management, where not only the service level can be closely monitored, but an individual corporate customer’s usage profile can be monitored too. This makes it possible to do targeted promotion activities, to up-sell or cross-sell new products, and hence increase the revenue. Partner Performance Monitoring Dedicated KPIs and KQIs allows for monitoring of roaming partners, interconnect partners and partners providing content and services. These reports form the base for SLA follow-up in relation to the underlying agreements, as well as they provide important documentation negotiating new agreements. Strict follow-up on partners’ performance not only raises the level of service for the customers, but it can dramatically reduce the operational expenses.