Compass Wireless is a next-generation multi-technology post-processing solution for troubleshooting, optimisation and maintenance of GSM, GPRS/EDGE and UMTS mobile access networks. Evolved from more than 10 years of know-how and customer feedback, Compass Wireless offers operators a single advanced yet easy-to-use tool for troubleshooting and optimising their network and services, addressing network-critical, and therefore revenue-affecting, issues in their mobile networks.

Compass Wireless is a powerful tool to expedite the isolation and resolution of problems impacting high-revenue services, such as roaming, SMS and MMS, in a cost-efficient manner. A next-generation solution, Compass Wireless ensures full end-to-end visibility of transactions, allowing mobile operators to easily address handover and interoperability issues. This results in a reduction in analysis time by a factor of 3 to 5 making Compass Wireless a very cost effective solution.

As network, service, partner, and customer issues become increasingly more complex to address, mobile operators must achieve even faster problem isolation and resolution to avoid further service degradation and a subsequent impact on revenue.

Starting with high-level summary information, Compass Wireless delivers service providers with a prioritised list of problem areas and Key Performance Indicators (KPIs). From there, they are offered fast drill-down to in-depth metrics and functionality, such as user tracing, call tracing and protocol analysis. Proactive actions can then be taken to resolve network-critical issues. As a result, operators can rapidly pinpoint typical issues, such as congestion, interference, radio cell coverage, and equipment, handover failures and roaming problems with no need for drive testing tools. This optimises QoS, minimises churn and ultimately ensures more revenue minutes in the network.

Capable of processing live subscriber traffic captured by a large number of protocol analyzers and network monitoring probes, including Anritsu NetClaw and MasterClaw, Compass Wireless is the only solution on the market to provide instant problem overview with direct access to details of all affected calls while providing a true picture of customer experience.

Being an intuitive tool, Compass Wireless also aids service providers by minimising the complexity of the troubleshooting process, resulting in low cost of ownership. As an example, warning reports in the tool provide information on where to focus the troubleshooting efforts; this in turn allows operators to optimise utilisation of personnel resources by applying skills where the problems really are and thus limiting operational expenses.

Highlights of Compass Wireless include:

• Multi-technology platform for troubleshooting, optimising and maintaining the mobile access network with a user-centric view
• GSM/GSMR, GPRS/EDGE and UMTS
• Fastest in-depth post-processing tool on the market for rapid handling of very large traffic files and minimised database storage
• Easy drill-down to individual traces giving an overview of activities and the level of detail provided by a protocol analyser
• State-of-the-art and intuitive graphical user interface with fast access to operational results
• Advanced aggregation and filtering capabilities of KPIs
• Cross-correlation of multi-interface procedures with end-to-end transaction information on subscribers, reducing complexity and accelerating the time to fix the problem
• Multi-file processing capabilities allowing operators to process multiple traffic files and store the result for later analysis, minimising the time for trouble resolution
• Designed for true client-server architecture
• Future proof multi-technology solution allowing easy and cost-efficient expansion to additional mobile technologies from within same application
• Unique license plug-in structure determines the network technology
• Analysis based on live traffic captured by network probes reflecting true customer behavior and experience
• Multi-probe vendor-support for investment protection
• Optimises usage of drive test indicating where drive test should be used for further investigation, thus minimising unnecessary drive test time and ensuring maximum focus on network issues